MAIBEC is a dynamic Québec based company first recognized for its leadership in the wood processing industry. With 800 employees across Canada and the United States, it has established itself as a North American leading manufacturer of exterior siding systems.
MAIBEC relies on the quality of its products to build a solid reputation and is recognized as an employer of choice by offering a stimulating environment that ensures the professional and personal development of its people. Find out for yourself as we are currently looking for an on-site IT Support Technician for our Maibec CanExel siding plant in East River, Nova Scotia which is conveniently located between the beautiful communities of Hubbards and Chester.
Description
Responsibilities
Under the supervision of the Infrastructure & Support Supervisor, the technician will:
- Take care of support requests (by phone or email) from users.
- Ensure the return of calls or the update of support tickets to customers by recording all interactions in the ticketing system;
- Analyze problems to identify opportunities for improvement and propose appropriate technical solutions;
- Diagnose problems and failures and take appropriate action to resolve them within a reasonable time;
- Maintain the computer equipment (operating system and applications);
- Work collaboratively with other levels and teams in the IT department to diagnose and understand the most complex issues;
- Ensure the update of the IT equipment inventory;
- Ensure the backup of production systems (computers and systems in the industrial environment).
Qualifications
Qualifications and Experience:
- Studies in Computer Support or equivalent professional experience:
- Proficient in the following areas:
- Microsoft Windows (Windows 11 / Windows Server)
- Microsoft 365 Environment
- DHCP, DNS, Active Directory, SharePoint, Group Policy Objects (GPOs) and Exchange
- Android handheld devices
- Industrial thermal printers
- Network Switching (Cisco or Fortinet)
Skills
- Great ability to learn and adapt;
- Courtesy, resourcefulness, organization, priority management, autonomy;
- Ease in interacting with customers;
- Spoken and written languages: English (required), French (asset);
- Valid driver’s license.